Most companies setup a support center in a low-cost location and hire staff there who have no prior knowledge of the product they are supporting. They then go through a cursory training program. We've all dealt with those call centers before. The support rep usually asks basic questions from a script and can do little more than read back commons answers from their FAQ.

Fiire is different. We scoured the globe to find real LinuxMCE enthusiasts. Geeks who know Linux inside and out and have been using it for years, and who were already members of the LinuxMCE community. Many of them are also developers. And all of them have Fiire and LinuxMCE in their own homes and use it every day. Most of them work from their homes. We provide them a complete set of Fiire equipment, and pay for high-speed internet connections so they can cover the phone lines with voice-over-ip. After each support incident the customer is given the option of rating their experience. Our support reps' compensation and bonuses directly relate to the level of satisfaction the customers are reporting.

This approach requires such a low overhead and minimal infrastructure that we can offer paid support for only $49/hour, and unlimited support as part of our guarantee.

Customers who purchase the SureFiire guarantee receive 60 days of free, unlimited access to our support center, and we guarantee your complete satisfaction and that Fiire will work with your existing devices, or your money back.

Paid support is available to the general LinuxMCE community not using Fiire's equipment, and to customers who purchased Fiire equipment without the SureFiire guarantee, and to SureFiire customers after the guarantee expires. Buy support